How OpsDirect collects SMS consent

The program

OpsDirect Critical Alerts.Operational alerts about the subscriber's own businesses — a site that has gone down, a bill that needs paying, something that needs a decision today. One recipient: the account owner, at a number they enter themselves.

The opt-in, step by step

1. The account owner signs in to OpsDirect at opsdirect.app (accounts are created by the owner; nobody else can enter a number on their behalf).
2. They open Settings → Alerts.
3. They choose "Text message (SMS)" as their alert channel and type their OWN mobile number.
4. They tick the consent checkbox shown below. The wording, the frequency and rate disclosures, and links to the Terms and Privacy Policy are all on that screen, beside the checkbox.
5. Saving records the consent with a timestamp. SMS alerts do not start unless that box is ticked — leaving it unticked keeps alerts in the app. Changing the number later clears the agreement: the new number is saved first, then one more save with the box ticked confirms it, so an agreement is never carried across to a different number.
6. They can withdraw consent at any time by replying STOP to any message, or by unticking that same checkbox in Settings → Alerts (which clears the stored agreement), or by switching their alert channel back to email or in-app.

The exact consent form the subscriber sees

Reproduced below exactly as it appears in Settings → Alerts. This is a sample for review — it does nothing here.

What we send

• OpsDirect needs you: • Payment failed — Acme Utilities — card declined Reply STOP to opt out.
• OpsDirect needs you: • DOWN: example.com — health check failing for 2 checks Reply STOP to opt out.

Stopping

Reply STOP to any message to cancel, or HELP for help. Consent can also be withdrawn in Settings → Alerts by unticking the consent checkbox — which clears the stored agreement — or by switching the alert channel back to email or in-app. Mobile numbers are never shared with third parties or affiliates for marketing or promotional purposes.